Main terms and conditions

Terms and conditions for half board stays

  • The prices are per person per day at half board.
  • Reductions for children in a room with 2 adults and half board:
    under 1 year of age, 15 Euro
    1-2 years, -80% discount
    3-5 years, -50% discount
    6-11 years, -30% discount
    12 years and above, -20%
  • Reduction for children with only 1 adult in the room: -20% irrespective of age. 
  • Reduction for children in rooms with communicating door: -10% irrespective of age. 
  • Surcharge for single room: 10 Euro/day/low season
  • Room service: 4 Euro

Terms and conditions for rental

  • The prices are for 2 people per day, for accommodation only 
  • Extra charge for each additional person children till 11,9 years of age 15. to 25. € - adults 45 €
  • Reduction for children: free for children under 1 year of age; above 1 year, children are considered as an additional person 
  • Equipment for children 5 Euro/stay
  • Cleaning: Final cleaning charge 80.- Euro from 4 nights and 40.- until 3 nights.
  • on request: daily cleaning in addition to final cleaning, 5 Euro

INCLUDED IN THE PRICE: “Dolomit Panorama Spa”, child care for children aged 3 years and above, schedule of activities and sports

Additional charge for buffet breakfast & dinner:

Buffet breakfast:

  • Children up to 6 years of age: 8 Euro
  • Children aged 6 to 12: 12 Euro
  • 12 years and above: 15 Euro

General terms and conditions
(for half board and rental):

  • 10% VAT included
  • Tourist tax levied on stays:
    2,50 Euro per person/per night at the Rainer Hotel and Königswarte Residence
    2,00 Euro per night at the Alma Residence
    1,50 Euro per night at the Drei Birken Villa Residence
  • Children under 14 years of aged are not subject to this tax
  • Additional charge for short stays from Friday to Sunday: 10%
  • Underground garage 10 Euro 
  • Pets 15 Euro 
  • Coin operated washing machine and tumble dryer 10 Euro
  • Time of arrival for guests of the rooms and apartments from 15.00 
  • The packages and special offers may not be combined 
  • There may be slight differences in relation to the maps provided! We reserve the right to make changes 
  • Payment: We prefer payment by cheque or in cash. We do not offer special conditions for payment by credit card. We do not accept American Express. 

TOP SERVICE – Travel cancellation insurance for guests of the Rainer Family Resort:

Sometimes the unexpected happens! Children can get sick right before leaving on holiday or after you have arrived! It is annoying when you have to cancel your holidays or go home early! But it is even more annoying if you have to pay a cancellation fee.

Our cancellation conditions

It is possible to cancel your room reservation without a fee up to 2 months prior to your date of arrival. Otherwise, the following cancellation fees apply:

  • 50% of the entire cost of the stay if cancelling 1 month prior to the arrival date
  • 100% if cancelling earlier or in the case of early departure


Normally our cancellation conditions apply, we also recommend you take out travel cancellation insurance.

In the following cases

  • the government of your country of origin issues a travel warning for South Tyrol
  • the government of your country of origin prescribes quarantine after a holiday in South Tyrol
  • border closures
  • you have recently tested positive for the Covid-Sars-19 virus

... you can cancel your booking free of charge until the day before your arrival – there will be no cancellation costs and the deposit is converted into a holiday voucher (valid for one year).

Would you like to avoid these costs?

Then take out the holiday cancellation insurance Hotel Cancellation Plus (Europäische Reiseversicherung).

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission:


The advantages of this are:
1. Less traffic and no HGVs on the road,
2. At weekends, the queues are shorter at the ski-lifts and ski-pass offices
3. No additional costs at the weekend in the case of short stays!


Holiday offers

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Super Summer

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