Main terms and conditions

Terms and conditions for half board stays

  • The prices are per person per day at half board.
  • Reductions for children in a room with 2 adults:  under 1 year of age, 5 Euro
    1-2 years, 15 Euro
    3-5 years, -50% discount
    6-11 years, -30% discount
    12 years and above, -20%
  • Reduction for children with only 1 adult in the room: -20% irrespective of age. 
  • Reduction for children in rooms with communicating door: -10% irrespective of age. 
  • Surcharge for single room: 10 Euro/day/low season
  • Room service: 4 Euro

Terms and conditions for rental

  • The prices are for 2 people per day, for accommodation only 
  • Reduction for children: free for children under 1 year of age; above 1 year, children are considered as an additional person 
  • Equipment for children 5 Euro/stay
  • Cleaning: Final cleaning charge 80.- Euro from 4 nights and 40.- until 3 nights.
  • on request: daily cleaning in addition to final cleaning, 5 Euro

INCLUDED IN THE PRICE: “Dolomit Panorama Spa”, child care for children aged 3 years and above, schedule of activities and sports

Additional charge for buffet breakfast and dinner:

BUFFET BREAKFAST:

  • Children up to 6 years of age: 8 Euro
  • Children aged 6 to 12: 12 Euro
  • 12 years and above: 15 Euro

General terms and conditions (for half board and rental):

  • 10% VAT included
  • Tourist tax levied on stays:
    2,50 Euro per person/per night at the Rainer Hotel and Königswarte Residence
    2,00 Euro per night at the Alma Residence
    1,50 Euro per night at the Drei Birken Villa Residence
  • Children under 14 years of aged are not subject to this tax
  • Additional charge for short stays from Friday to Sunday: 10%
  • Underground garage 10 Euro 
  • Pets 15 Euro 
  • Coin operated washing machine and tumble dryer 10 Euro
  • Time of arrival for guests of the rooms and apartments from 15.00 
  • The packages and special offers may not be combined 
  • There may be slight differences in relation to the maps provided! We reserve the right to make changes 
  • Payment: We prefer payment by cheque or in cash. We do not offer special conditions for payment by credit card. We do not accept American Express. 


TOP SERVICE – Travel cancellation insurance for guests of the Rainer Family Resort:

Sometimes the unexpected happens! Children can get sick right before leaving on holiday or after you have arrived! It is annoying when you have to cancel your holidays or go home early! But it is even more annoying if you have to pay a cancellation fee.

Our cancellation conditions

It is possible to cancel your room reservation without a fee up to 2 months prior to your date of arrival. Otherwise, the following cancellation fees apply:

  • 50% of the entire cost of the stay if cancelling 1 month prior to the arrival date
  • 100% if cancelling earlier or in the case of early departure

Would you like to avoid these costs?
Then take out the advantageous  TRAVEL INSURANCE
from Euro 100 per week (7 nights) and Euro 15 for a single day
 

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission:
http://ec.europa.eu/consumers/odr/

We recommend ARRIVING ON A SUNDAY!

The advantages of this are:
1. Less traffic and no HGVs on the road,
2. At weekends, the queues are shorter at the ski-lifts and ski-pass offices
3. No additional costs at the weekend in the case of short stays!

   

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