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Main terms and conditions

Main terms and conditions

Terms and conditions for half board stays
  • The prices are per person per day at half board.
  • Reductions for children in a room with 2 adults:  under 1 year of age, 5 Euro
    1-2 years, 15 Euro
    3-5 years, -50% discount
    6-11 years, -30% discount
    12 years and above, -20%
  • Reduction for children with only 1 adult in the room: -20% irrespective of age. 
  • Reduction for children in rooms with communicating door: -10% irrespective of age. 
  • Surcharge for single room: 10 Euro/day/low season
  • Room service: 4 Euro
Terms and conditions for rental
  • The prices are for 2 people per day, for accommodation only 
  • Reduction for children: free for children under 1 year of age; above 1 year, children are considered as an additional person 
  • Equipment for children 5 Euro/stay
  • Cleaning: Final cleaning charge 80.- Euro from 4 nights and 40.- until 3 nights.
  • on request: daily cleaning in addition to final cleaning, 5 Euro

INCLUDED IN THE PRICE: “Dolomit Panorama Spa”, child care for children aged 3 years and above, schedule of activities and sports


Additional charge for buffet breakfast and dinner:
 

BUFFET BREAKFAST:

  • Children up to 6 years of age: 8 Euro
  • Children aged 6 to 12: 12 Euro
  • 12 years and above: 15 Euro

 

 

 

General terms and conditions (for half board and rental):
  • 10% VAT included
  • Tourist tax levied on stays as from 01.01.2015:
    2,00 Euro per person/per night at the Rainer Hotel and Königswarte Residence
    1,50 Euro per night at the Alma Residence
    1,10 Euro per night at the Drei Birken Villa Residence
  • Children under 14 years of aged are not subject to this tax
  • Additional charge for short stays from Friday to Sunday: 10%
  • Underground garage 10 Euro 
  • Pets 15 Euro 
  • Coin operated washing machine and tumble dryer 10 Euro
  • Time of arrival for guests of the rooms and apartments from 15.00 
  • The packages and special offers may not be combined 
  • There may be slight differences in relation to the maps provided! We reserve the right to make changes 
  • Payment: We prefer payment by cheque or in cash. We do not offer special conditions for payment by credit card. We do not accept American Express. 

Terms and conditions of cancellation:

You may cancel your room at no cost up to 1 month before your anticipated date of arrival. The cost for later cancellations is: 10% of the anticipated amount if the reservation is cancelled 14 days before the date of arrival; 70% of the amount in the case of later cancellations or in the case of earlier departure. 

 

To avoid liability and payments for cancellation, you may do our cancellation insurance which is 10 euro per day and person. Please contact us directly.

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission:
http://ec.europa.eu/consumers/odr/

 

We recommend ARRIVING ON A SUNDAY! 
The advantages of this are:
1. Less traffic and no HGVs on the road,
2. At weekends, the queues are shorter at the ski-lifts and ski-pass offices
3. No additional costs at the weekend in the case of short stays!

   

Here are our offers:

03/06 - 10/06/2017  - from 574,- €

7 nights, mountaineering in the Dolomiti di Sesto following the traces of the great mountaineers of the 19th century. . A varied active and relaxing holiday.

News:
Residence Alma Paramount

9 new luxurious suites ...